Guide to Meiden Customer Center (MCC)
Our company implements optimal engineering systems by considering the customer's needs and social needs in the life cycle from the stage of the basic specification through production, operation, maintenance, and disposal of the facility. In these processes, the customer center responds to failure information for all shipped products for all customers with a 24-hour support system open all year round.
Features
- We respond to the error code message from the service contract facility by 24/7/365.
- In close contact with our servicing hubs across Japan, we work on the earliest trouble-shooting from the facility problem.
- Under the service contract, MCC services are provided to all of our supplied products and our customers during and warranty and out of warranty period.
Emergency actions
- *Japan domestic only
MCC support description
Failure information management service
MCC handles any failure-related information from the customers as 24/7/365 service.
Further, as before, the failure information from the customers is also being checked at related business units (BUs) : sales and engineering BU, maintenance and service BU and related factory.
- *When the dispatch of field service engineer is needed, the related factory QA BU and maintenance and service BU will handle such matter.
Remote monitoring service
MCC monitors the customer's facility condition and conducts the proper possible trouble-shooting quickly when the failure message is received. of the customer, By the request of the customer, MCC will publish the operating condition update periodically in a report format for the customer.
Further, going forward, we are planning to provide more advanced services. Based on the analysis of the availability of the facility, we will propose the facility condition diagnosis, predictive & preventive maintenance, assessment of the estimated facility life, proposal for optimum operaition. (These advanced services are available for customers with our service contract.