Meiden Customer CenterGuide to Meiden Customer Center (MCC)
Our company implements optimal engineering systems by considering the customer's needs and social needs in the life cycle from the stage of the basic specification through production, operation, maintenance, and disposal of the facility. In addition, we propose optimal services that meet customer needs by consolidating, sharing, analyzing, and utilizing the information accumulated at the customer center in order to deploy new business.
Features
- We respond to the error code message from the service contract facility by 24/7/365.
- In close contact with our servicing hubs across Japan, we work on the earliest trouble-shooting from the facility problem.
- Under the service contract, MCC services are provided to all of our supplied products and our customers during and warranty and out of warranty period.
- ISMS certification has been obtained in order to protect customer information.
Contact us
- FAX:＋81-55-929-5989
- E-mail:customercenter@mb.meidensha.co.jp
MCC support description
Call center services
The call center acts the point of contact for various types of inquiries from customers and for failure response, with operators available 24 hours a day, 365 days a year.
Further, as before, the failure information from the customers is also being checked at related business units (BUs) : sales and engineering BU, maintenance and service BU and related factory.
- *When the dispatch of field service engineer is needed, the related factory QA BU and maintenance and service BU will handle such matter.
Remote monitoring and operation support service?s
We monitor the operational status of customers’ facilities, and in cooperation with the maintenance departments and plants, we quickly take appropriate measures when an abnormality is reported, thereby supporting the stable operation of customers’ facilities.
In addition, by linking abundant data accumulated and the various types of information gathered at the customer center and cooperating with related departments to analyze, evaluate, and share this information internally, we provide all customers with high-quality services such as optimal maintenance management and proposals for replacement of existing facilities.
- Inquiries about this product
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- Meiden Customer Center